Posts Tagged ‘consumers’
There is no doubt in my mind that Digital Content and Technologies will play an enormous role in Canada’s future, particularly since they have already achieved incredible importance. The rapidly changing face of digital technology, and in particular the Internet, has pulled Canada, along with the rest of the world into the digital future far more rapidly than any previous technological revolution.
It must also be remembered that change within all digital technologies is ongoing. The big idea or the hot website of the day can change in the blink of an eye. Government attempts to micromanage policies or businesses will simply impede the ability of Canadian businesses to adapt to the changes quickly enough to compete effectively.
This Digital Consultation is clearly focused on business. Yet business is only one of the elements that needs consideration. The Digital Economy doesn’t exist in a vacuum, it exists in an ecosystem populated by a wide range of consumers and citizens. Further, the Canadian Digital Economy connects to the rest of the world through the Internet.
In formulating a national digital economy agenda, Canada needs to take a good long look at Net Neutrality, FLOSS, Education, DRM/TPM, Culture and Accessibility. Care needs to be taken to formulate good policies and laws that reflect the world in which we live and allow Canadians to maximize our potential.
As a democratic nation, it is vitally important to consult with all the stakeholders and reach a reasonable consensus. Rushing to implement inadequate or ill advised policies or legislation is to no one’s benefit, and certainly won’t improve Canada’s Digital Economy.
Everything is connected.
Theme: Canada’s Digital Content
Since first learning about the impending imposition of Usage Based Billing I have been learning about many of these issues and blogging about them in my public service blog ‘Stop Usage Based Billing’.
As a writer returning to the work force, I’ve taught myself to create web pages and write blogs as a warm-up for my real work writing novels. For myself I find self publishing to be a very attractive alternative to signing a traditional deal with a traditional publishing house.
Although many of the issues I am addressing here are largely technical, as a writer, my greatest personal concern is for the future of digital content in Canada.
The primary focus of any Digital Economy policy should be removal of barriers to small business. Make it simple and create an environment conducive to innovation and competition, both at home and on the global stage. That is the kind of support that will help Canadian business thrive.
The single most important thing the Government can and should do is to ensure Canada has real environment of Net Neutrality.
In the early days of the Internet, Canada had state of the art technology and reasonable prices, two very good reasons why initial Canadian rates of Internet adoption were good. In recent years, though, especially in the parts of the country without Independent ISPs, dramatically spiraling costs have certainly been a factor in the slowing rate of Canadian Internet adoption.
Unfortunately the Internet carriers appear to have done little more than basic maintenance of the infrastructure although Canadian Internet rates have risen to some of the highest in the world, leaving Canada faced with both a sagging infrastructure and high costs. Hardly an ideal environment for growth.
Canadian Internet Carriers also operate as Internet Service Providers. To foster competition and benefit Canadians, the Government mandated the Internet Infrastructure be opened up to Independent Internet Service Providers. These Independent ISPs access the Internet through the carriers’ infrastructure. As a result, the Independent ISPs are in direct competition with the carriers’ own ISP branches.
The CRTC is our Internet Regulator charged with protecting Canadian consumers. Yet they have been horribly remiss. At best they appear incapable of understanding the issues.
The CRTC ruled to allow Bell to impede the Internet connections of the Independent Service Providers’ customers. This legal discrimination is accomplished with Deep Packet Inspection technology, allowing Bell access to the content of all unencrypted Internet traffic that passes across the infrastructure they control. Due to privacy issues DPI is illegal in Europe, yet the CRTC sees no harm in allowing Bell this access, and has not even bothered to provide any oversight. This is the digital equivalent of providing Bell with our house keys. Even in the days when Bell equipment was stored in Canadian homes, no government felt it necessary to grant them such access.
The CRTC has also approved Bell’s application to charge Usage Based Billing against the customers of the Independent Internet Service Providers. This mind boggling economic concept essentially removes the Independent ISP’s ability to offer the pricing packages they choose. Instead they will be forced to impose Bell pricing, dramatic price increases to at least double consumer costs without the providing the tiniest increase in value.
The worst part about this decision is that the CRTC accepted this proposal as a ‘traffic management’ strategy for Bell the carrier. Bell’s stated intent is to reduce Canadian Internet use by making it expensive enough to deter Canadian consumers from using the Internet. In this way Bell can continue to reap huge profits from consumers without having to reinvest in infrastructure.
It seems to me that reducing Canadian Internet access should be the last thing that Canada needs if the Canadian Government goal is to nurture a Canadian Digital Economy. Discouraging Canadian consumers from shopping online will result in reduced business for Canadian companies, who will have increasing difficulty doing business at all as the Canadian infrastructure falls farther and farther behind.
For both these situations, the CRTC has abused its regulatory powers by allowing Bell to interfere in, and worse dictate, the business practices of direct competitors. This is an incredibly anti-competitive way of doing business, and hardly conducive to encouraging Canadian business. And the direct opposite of the principles of Net Neutrality.
The reason the Internet has spread across the globe with such speed is because the Internet was not regulated. Instead it has provided as close to a level playing field as the world has yet seen. Because anyone can play. All it takes is a computer and a connection.
Part of the problem is that the Internet Carriers are wearing too many hats. Perhaps it is time to separate the carrier and the ISPs. And the carrier from the content provider. After all, usage caps can be used to prevent a carrier’s ISP subscribers from accessing content elsewhere. As others in the Digital Economy Consultation have suggested, public ownership of the infrastructure may very well be the way to proceed.
The CRTC should not be permitted to facilitate damage to Canada’s ability to participate in the global digital economy. Since the CRTC appears incapable of understanding the issues, serious changes must be made before worse economic damage results.
ACCESS and INNOVATION
Where does innovation come from? A lot of it starts with ‘thinking outside the box.’
If I want to plant a lawn, I wouldn’t just plant a dozen grass seeds. I’d cover the ground with seeds. Some of the seeds may be duds, and the birds or squirrels may eat some more, but if I water it a reasonable amount, I will end up with a lawn. All Canadians
Canada is known throughout the world as a country rich in natural resources. Yet our single greatest natural resource is our children. If we are looking to maximize the potential of our education system, forcing post secondary institutions to turn their research arms into businesses is the wrong way to go.
It would be far better to lower or even remove existing financial barriers to higher education. Previously Canada offered government grants to students who would not otherwise be able to afford a college or university education. Today’s students who are unable to afford the cost of post secondary education can access government backed loans instead. The problem is that when these students leave school with their degree they also carry the burden of crushing personal debt.
The unfortunate result is that bright students who might benefit from a post secondary education may well choose immediate employment over debt. I submit that all Canadian students should have access to post secondary education whether or not they can afford it. The benefits Canada will reap from the resulting talent, creativity and innovation is a skilled and educated workforce. This would be an excellent way for Government to the digital skills necessary to compete, thrive and innovate in the digital economy,
The more access Canadians have, the more innovation there will be. The more Canadians participate in the various aspects of the Internet, the more small startups we’ll have. Certainly every attempt is not going to lead to a Blackberry, but the more startups the better. Some won’t t succeed, but some will.
Particularly in trying economic times, small businesses don’t have money to burn. They can’t afford expensive research, so they are unlikely to hire consultants to guide them in digital adoption strategies to enhance their business. Small businesses tend to do things for themselves, with owners or staff being more likely to play around online to get an idea of how they might proceed. All that’s necessary is an Internet connection. Trial and error is free (at least until UBB is implemented). Should they try out an Identi.ca account or a blog? Or see if FaceBook or MySpace or Kijiji or HotFrog can best help grow the business?
Canadian Government Adoption of Digital Technology
I have been impressed with the Canadian Government’s commitment and follow through in putting an increasing amount of information online. This is an invaluable path to allow Canadians access to publicly funded information. However, it must be accessible to all Canadians.
It is certainly time to consider removal of crown copyright. This is one area where the United States provides a shining example Canada ought to emulate. The American Government releases everything from NASA space photographs to Library of Congress historical documents directly into the public domain. Because the taxpayers have already paid for this material they don’t have to again. Yet in Canada the CBC won’t give permission to even the most non-commercial of bloggers to reproduce a CBC image in a public service blog.
All levels of Canadian Government need to rethink dependency on Adobe PDF files. To the Ministry of Industry’s credit, this site offers a viable alternative to PDFs. Government information should not be locked up in a PDF file. Some people think that exporting documents into PDF makes them secure, when in fact the PDF exists to lock the document’s format for printing. PDF files require the download of a special reader, which for some is an immediate barrier to accessibility. Even with the reader installed, PDF files are not always easily to read on a computer screens, which makes sense since they were designed for printing. Without special tools citizens can’t easily make use of the information stored in government generated PDFs. It isn’t possible to simply cut and paste the information from a PDF into a calendar, newsletter, blog or mailing list. People need to retype the information in order to make use of it. This is, after all, government information that citizens are entitled to. It should be easily accessible so it can be read from the screen or used as needed.
FLOSS (Free Libre Open Source Software) or Open Data formats make it possible to avoid dependency on proprietary software, and ensure accessibility.
Placing Canadian Government Data in software formats controlled by a corporation can result in forced upgrades to accommodate the corporate timetable, or worse, being left without support in the event that the software vendor chooses to withdraw support.
Some proprietary software like Microsoft Vista or Windows 7 cannot be prevented from ‘calling home.’ I don’t know what software or hardware is actually deployed in the halls of government, but the probability that it is foreign proprietary software is certainly high. Since the Government has access to private citizen information I wonder both about Privacy ramifications and National Security issues when the Corporations controlling this proprietary software are not Canadian.
Eventually ceasing Canadian Government use of foreign proprietary software could help safeguard Canadian government data. Should our Government switch to FLOSS, additionally it would result in savings. FLOSS adoption would accrue all the same benefits to small and medium sized business as it would to the government.
Much of this same proprietary software is being forced on our children under the public education system thanks to ‘donations’ from the manufacturer. High School students take courses called ‘programming’ but instead of learning programming often they are simply trained in the use of a particular kind of proprietary software. I’ve heard that some European countries mandate equal access to non-proprietary software in public education. That would be an excellent mandate for Canada.
All Canadians need to be able to access the Internet so they can participate fully in the digital economy. But it is the children and young people of today who require the most nurturing because they will be the innovators of tomorrow.
Access is crucial. Cost should not be a barrier.
COPYRIGHT: Digital Locks
Bill C32 cannot possibly be allowed to pass as it stands. The provision to make it illegal to circumvent ‘Digital Rights Management/Technical Protection Measures,’ sometimes known as Digital Locks, at the expense of everything else is wrong.
Environmentally it would be a nightmare. Digital locks on media and/or devices means that repair would not be an option. Canadians would be forced to throw out perfectly good media and devices if they had DRM/TPM and it wasn’t working.
Making circumvention of digital locks illegal guarantees that Canadians will be legally prevented from modifications which may well lead to innovations.
The moment that anti circumvention of digital locks becomes law, every digital manufacturer in Canada, along with every digital manufacturer outside of Canada, will be loading DRM on all of their media and devices destined for sale here.
This will become even more restrictive than proprietary software for Canadian consumers. We’ll need dozens of different devices because there will be no inter-operability as every manufacturer strives to corner the market. And in the event that one does, like, say, VHS, and all the others go out of business, consumers who bought the wrong media will again be out of luck.
Consumers are shell shocked from all of the obsolete technologies we’ve been through.
8 track tapes,
5.25″ floppy Disk,
3.5″ floppy disk….
If it is going to be illegal for us to preserve, repair or even use the media or devices we buy, consumers may well stop buying. Hardly a recipe for a thriving digital economy.
At minimum any device or media having DRM/TPM must be clearly marked to warn consumers. It must also be made illegal for the words “buy” “sell” and “purchase” to be used in these transactions, since clearly they no longer fall under the terms of property ownership, rendering usage of those words fraudulent.
As a writer, I am aware that Canada already possesses strong copyright law. To my way of thinking it is, if anything our copyright is too strong, possibly to the point of being detrimental to creators. As a creator, my first priority is disseminating my work. I very much oppose the idea that my work will be locked up by copyright for fifty years after my death. I feel strongly enough about this to the extent that I choose to make use of Creative Commons licensing.
A large part my strong opposition to legislation which cedes supremacy to digital locks is tied to this. If I release my novels under a Creative Commons License, I most emphatically do not want my licensing choice superseded by the agenda of a manufacturer of digital e-book reader. And that’s what Bill C-32 will do if it is passed as it stands: the device manufacturer’s rights would override my rights over my own work.
As a writer, I should be free to exercise my right to control of the content I have created. Isn’t that why copyright was invented in the first place?
CONTENT: Culture and the Internet
I’m in the process of self-publishing my first novel, which is my personal digital content advantage. For a creator of any kind of digital media, the Internet offers wonderful opportunities because it is the world’s greatest distribution channel. If you can find an audience on the Internet, you can make a go of your creative endeavor. Canadians are intelligent, talented, competent, innovative and responsible citizens of the world; we are beginning to take advantage of these distribution channels.
One of the ways I plan to utilize the Internet is to serialize my novel on my personal website. Yet if I am successful in attracting readership, resultant heavy site traffic will penalize me if Usage Based Billing is implemented.
Everything is changing. It used to be that musicians needed to be signed by a major recording studio who could get them radio play and concert exposure to become known. Without studio backing there was virtually no possibility of becoming a star. In the fifty years or so before the Internet, the only independent recording artist to become a truly Canadian Superstar was Stompin’ Tom Connors. And that took an extraordinary amount of work over a very long time as he played and sang his way the length and breadth of this land over and over again.
Before the Internet virtually 100% of the Canadian music industry was controlled by CRIA. Today, 30% of Canadian recording artists are Independent. By not signing with the four major record labels, these independent Canadian musicians retain control of the copyright for their original work. Thirty percent of Canadian recording artists are recording their own music, their own way and distributing it online in various ways. This has been an enormous gain for Canadian culture.
Both movies and television programs are being made by amateurs and professional filmmakers alike for distribution in a variety of Internet release methods. There are even two ‘made for torrent’ video productions that I’m aware of you (thanks p2pnet: the Tunnel and thanks Robert X: Pioneer One
Although often implied otherwise, file sharing is legal, and it is very important that it remain so. What is in question is whether uploading or downloading copyright works for non-commercial purposes is legal. Sovereign nations around the world need to make their copyright laws address this.
File sharing using BitTorrent protocol is one of the most efficient ways of distributing large files to a great many people. Both the Norwegian Broadcasting Corporation and our own CBC have experimented with file sharing as a distribution method. The American Project Gutenberg distributes many of the public domain books they have digitized through file sharing. Feature films released under Creative Commons licenses are being released and distributed in this way as well. And Open Source and FLOSS software are often distributed in this way. I have attended a few Ubuntu ‘release parties’ that are held to distribute the FLOSS Operating system via BitTorrent.
And of course Canada’s newest registered political party, The Pirate Party of Canada, offers creators legal BitTorrent digital distribution to allow them to distribute their wares. Free.
The Internet makes it possible for artists to reach their audiences through these sometimes seemingly radical methods. We need to adapt to the new technology in much the same way that we adapted to the change from horse drawn buggies to automobiles.
The very worst thing the Canadian Government can do is to stifle Canadian creativity and innovation in attempting to legislate against progress.
Image Credits: Map of the Internet – photo by the Opte Project
NOTE: I don’t have time to add all the links it deserves… I’ll try to get to it later.
And just because you waded through that, you deserve a reward. So here for your viewing pleasure is an animated film by Nina Paley which very accessibly explains the internet issues the Electronic Frontier Foundation fights to change:
Nina Paley’s Animated Thank You to the EFF
*Warning: This film REALLY made me Laugh Out Loud